Terms
Terms and conditions
1. Introduction
Nothing in this document is intended to limit your statutory rights in any way.
2. Preparing your products for a return
To ensure your request is processed as quickly as possible you are
responsible for the following when returning your products:
1. package your products safely and securely for protection during
transit;
2. clearly mark your return reference number on the outside of the
parcel; and
3. include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements may delay the
processing of your request or result in its decline in full.
3. Products that you purchased incorrectly
1. You may return a product to us, provided:
1. it is unopened, undamaged and unused, with the original labels
and stickers still attached;
2. save in relation to open box products sold, the Returned Product
is in the original packaging, which must be undamaged and in its
original condition with all seals still intact (if applicable);
3. it is not missing any accessories or parts; and
4. you return the product to us together with the invoice you
received from us or you log a return via email within 7 (seven)
days of delivery to you or collection by you of the product. After 7
(seven) days, you can only return a product for manufacturer
warranty if it is defective.
2. Where a return or refund is requested and no proof of purchase is
supplied, we are unable to refund.
3. Once we have inspected the Returned Product and validated your
return, we will credit your account with the purchase price of the
product within 10 -15 (ten to fifteen) working days of the return being
received at our warehouse or service centre.
4. You may also elect to exchange a Returned Product for another
product (the “Exchange Product”) that is of the same value as the5. Returned Product. If the price of the Returned Product is less than that
of the Exchange product, you will be liable to pay the cash difference
between the two products. If the price of the Returned Product is more
than that of the Exchange product, we may give you a voucher equal
to the value of the difference between the two product prices.
5. If the packaging is in any way opened, damaged or tampered with, we
will charge you a handling fee of 20% (twenty percent) of the total
purchase price of the Returned Product.
6. Unsealed software products, software subscriptions, electronic
software downloads and electronic voucher downloads, gift cards,
Microsoft cards and iTunes Cards and in-ear products may not be
returned to us and are not eligible for refunds.
7. Due to hygienic reasons we cannot refund or exchange in ear AirPods/
earpods (except on manufacturing faults/faulty products).
8. Any products purchased as a special order or sourced specifically at
the client’s request and supplied correctly, will not be eligible for a
return or refund.
9. If you want us to collect the Returned Product from you, we may
charge a fee of R199 (one hundred and ninety Rand) to facilitate the
collection on the Returned Product. This is applicable to any purchases
made online.
10. Products will not be refunded or exchanged due to incompatibility.
Please check compatibility information before placing an order.
11. Software products cannot be exchanged or refunded.
4. Product/s are damaged upon delivery
1. If a product is damaged or missing any parts or accessories at the time
of delivery, please notify us within 3 (three) days of such delivery or
collection.
2. At no charge, we will arrange collection of the product from you.
3. Once we have inspected the product and validated your return, we will
either repair or replace the product as soon as possible.
5. Faulty/defective products
1. If you receive a product that is defective, please notify us as soon as
reasonably possible after you become aware of the defect,
2. Once we have inspected the product and validated your return, we will
either repair or replace the product as soon as possible.
3. All products are covered by a manufacturer's warranty. If your product
is faulty, please follow the process set out in the manufacturer's
warranty as indicated to you by us.
4. Please note that any manufacturer's warranty is subject to the
manufacturers terms and conditions. These are usually stated in a
brochure or leaflet inside or on the product packaging. It is your
responsibility to make yourself aware of any such terms and
conditions.
5. For the avoidance of doubt, the manufacturer's warranty is provided by
the manufacturer and not by us. Any queries with regards to the
warranty should be addressed with the manufacturer and we may only
facilitate the communication between you and the manufacturer, if
necessary.
6. Please note that the following are not defects, ie will not entitle you to a
return in terms of this Policy:
1. faults resulting from normal wear and tear;
2. damage arising from negligence, user abuse or the incorrect
usage of the product;
3. damage arising from electrical surges or sea air corrosion;
4. damage arising from a failure to adequately care for the product;
5. damage arising from unauthorised alterations to the product;
6. where the specifications of a product; and
7. although accurately described on the Website and generally fit
for its intended purpose, do not suit you.
6. Charges and refunds
1. If you return a defective product to us, but do not return all of the
accessories and parts that were sold with that product, we may refuse
the return.
2. If you return a product that does not comply with this Policy, you may
be liable to reimburse us for the cost of collecting the product from you
and the cost of having the product returned to you.
3. Where a request for a refund or exchange is made by a person other
than the original purchaser (including, without limitation, a spouse,
partner or gift recipient), we are unable processing any refund or
exchange.
4. All refunds will be processed to the original payment method used for
the purchase. Cash refunds are not permitted.
5. Refunds may take between 10 -15 (ten to fifteen) working days after
validation of the return.
6. In order to process EFT refunds we will require a copy of the
customers ID copy as well as a proof of payment and confirmation of
Banking Account.
7. We will not be liable for any bank charges, taxes, interest and/or any
other fees that may be levied against you for the refund.